Last updated: 9 May 2026
These Terms & Conditions apply when you use the Sensational Crafts website, place an order, create an account, make an enquiry, book a class, workshop, retreat or event, or access services through sensationalcrafts.com.au
Sensational Crafts is a family-run, community-focused creative business based in Casino, New South Wales. We offer craft supplies, classes, workshops, retreats, practical services, custom work, and creative experiences both online and in store.
By using our website, placing an order, making a booking, or participating in our services, you agree to these Terms & Conditions.
If you do not agree with these Terms, you should not use our website, place an order, or make a booking through us.
Sensational Crafts is operated by GJ Smith & YJ Smith trading as Sensational Crafts.
Our business is located at:
125 Barker Street, Casino NSW 2470
We operate both in store and online, offering craft products, classes, retreats, printing services, custom work, and community-focused creative activities.
We aim to provide a welcoming, practical, and supportive experience both online and in store.
You agree to use our website for lawful purposes only.
You must not:
We may restrict or terminate access to our website if misuse, suspicious activity, or unauthorised behaviour is detected.
You may choose to create an account on our website.
If you create an account, you are responsible for:
We may suspend or close an account if we reasonably believe it has been misused, accessed without permission, or used for fraudulent or unlawful activity.
We aim to ensure that product descriptions, images, prices, availability, and other product information on our website are accurate.
However, please note that:
If a product becomes unavailable after your order is placed, we will contact you to arrange a suitable option, such as a replacement, backorder, store credit, or refund.
All prices are shown in Australian Dollars (AUD) and include GST where applicable.
Payment must be received before online orders are processed, unless we have agreed otherwise in writing.
Accepted payment methods may include:
Third-party payment providers operate under their own terms, conditions, and privacy policies.
Sensational Crafts does not store or have direct access to your full payment card details, such as full credit card numbers.
If a payment surcharge applies, it will be displayed before payment is completed and will only be charged where permitted by law.
If a pricing error occurs, we may contact you to confirm whether you wish to proceed at the corrected price, or we may cancel the affected order and issue a refund.
All orders are subject to availability and acceptance.
After placing an order, you may receive an order confirmation email. This confirms that your order has been received, but does not guarantee that all items are available or that the order has been fully accepted.
We may refuse, cancel, or modify an order where reasonably necessary, including where:
If an order is cancelled after payment has been processed, we will provide a refund for the cancelled item or order.
Shipping, delivery, tracking, missing parcels, incorrect addresses, and in-store pickup are covered in our Shipping Policy.
By placing an order, you agree to provide accurate delivery or pickup information.
If you notice an error in your order or delivery details, please contact us as soon as possible. We may be able to update the information before the order is dispatched or prepared for collection.
Once an order has been dispatched, we may be unable to modify, redirect, or cancel the delivery.
For full details, please see our Shipping Policy.
Returns, exchanges, and refunds are covered in our Returns & Refund Policy.
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
Under Australian Consumer Law, customers are entitled to remedies where products are faulty, not as described, unsafe, or not fit for purpose.
Change-of-mind returns, faulty items, damaged items, incorrect items, non-returnable items, and refund processing are explained in our Returns & Refund Policy.
For full details, please see our Returns & Refund Policy.
Sensational Crafts may offer classes, workshops, retreats, local events, community activities, and special creative experiences.
Bookings, payments, deposits, cancellations, refunds, transfers, accommodation arrangements, catering, dietary requirements, event changes, photography, and attendee responsibilities are covered in our Retreat & Event Policy.
By booking or attending a class, workshop, retreat, or event, you agree to follow the relevant booking conditions and event requirements.
Some events may have:
For full details, please see our Retreat & Event Policy.
When attending a Sensational Crafts class, workshop, retreat, or event, you agree to behave respectfully toward staff, teachers, venue staff, other attendees, and members of the community.
You agree to:
We aim to create a welcoming and supportive environment for everyone.
We may refuse attendance, remove a participant, or cancel a booking if behaviour is unsafe, abusive, disruptive, or inappropriate.
Sensational Crafts may provide practical and creative services, including printing, photocopying, laminating, binding, document preparation, photo printing, laser cutting, custom creative work, invitations, cards, event pieces, and other services.
For custom or personalised work, pricing, turnaround times, design details, and approval requirements may vary depending on the project.
Customers are responsible for checking details before approval or production, including:
Once custom or personalised work has been approved and production has started, changes may not be possible and refunds may not be available unless required under Australian Consumer Law (ACL).
We may refuse custom work that is unlawful, offensive, unsafe, inappropriate, or outside our capacity.
Sensational Crafts may offer gift cards, store credit, discount codes, promotional offers, email sign-up offers, seasonal discounts, or other promotions from time to time.
Unless otherwise stated, promotional offers and coupon codes:
New arrivals are determined by Sensational Crafts and may be displayed, categorised, or excluded from discounts on our website.
Promotional offers are subject to availability and may be changed, paused, or withdrawn where reasonably necessary.
If a promotional code is used incorrectly, applied due to a technical error, or used in a way that does not meet the offer conditions, we may contact you to correct the order, remove the discount, or cancel and refund the affected order.
Nothing in this section limits your rights under Australian Consumer Law.
From time to time, Sensational Crafts may use website forms, pop-ups, checkout options, or sign-up pages to offer email updates, newsletters, product news, event information, or promotional offers.
If you sign up to receive marketing emails, you agree to receive marketing communications from Sensational Crafts.
These may include:
We may use email marketing platforms, including Klaviyo, to manage these communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
We may still send non-promotional messages relating to your orders, bookings, account, enquiries, payments, pickup, delivery, or customer service matters.
Our marketing communications are managed in accordance with the Spam Act 2003 (Cth). Commercial electronic messages will identify Sensational Crafts as the sender and include an unsubscribe option where required.
If you add products to your cart, begin checkout, create an account, or provide your email address during the shopping process, we may send reminders or service-related messages where permitted by law and our privacy practices.
These messages may include:
Marketing communications will include an unsubscribe option where required.
For more information about how we manage personal information and email communications, please see our Privacy Policy.
Your use of this website is also governed by our:
These policies explain how personal information is collected, used, stored, protected, and disclosed, and how cookies, analytics tools, and similar technologies may be used on our website.
Our website may use cookies and similar technologies for:
We use tools such as Google Analytics to help understand website usage and improve our online experience.
For full details, please see our Privacy Policy and Cookie & Tracking Policy
Our website may rely on third-party services for functionality, payments, analytics, security, email communications, shipping, embedded content, or other business operations.
Third-party services may operate under their own terms, conditions, and privacy policies.
Our website may also include links to third-party websites, resources, or services.
Sensational Crafts is not responsible for the content, privacy practices, security, availability, or accuracy of third-party websites or services.
You access third-party websites and services at your own discretion.
All content on this website, including text, images, graphics, logos, branding, product descriptions, product photography, blog content, layouts, digital content, class materials, and other materials, is owned by or licensed to Sensational Crafts unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You must not copy, reproduce, distribute, modify, resell, upload, scrape, or commercially use our website content, product images, written materials, branding, or creative assets without written permission.
This includes website content, product photography, class materials, workshop materials, blog content, graphics, downloadable resources, and promotional materials.
If you submit a review, comment, image, message, testimonial, enquiry, or other content to Sensational Crafts, you are responsible for ensuring that your content is accurate, lawful, respectful, and does not infringe the rights of others.
By submitting content, you give Sensational Crafts permission to display, use, reproduce, or share that content for website, promotional, customer service, community, or business purposes, unless you tell us otherwise.
We may moderate, edit, remove, or refuse to publish content that is inappropriate, misleading, offensive, unlawful, spam-like, or unrelated to our business.
Please avoid including sensitive personal information in public reviews, comments, or submissions.
Photos or videos may occasionally be taken during classes, workshops, retreats, in-store activities, or community events for website, promotional, social media, or community purposes.
Where practical, we will let attendees know when photos or videos are being taken.
If you do not wish to appear in photos or videos, please let us know.
For children or young people, we will seek appropriate parent or guardian permission before using identifiable images for promotional purposes.
Further information is provided in our Privacy Policy and Retreat & Event Policy.
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
Website access may be affected by:
We may update, modify, suspend, or remove website features, products, content, or services where required.
To the extent permitted by law, Sensational Crafts is not liable for indirect, incidental, special, or consequential loss arising from your use of the website, products, services, classes, workshops, retreats, events, or third-party services.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other law that cannot be excluded.
Where liability cannot be excluded, our liability is limited, where permitted by law, to one or more of the following:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms limits your rights under Australian Consumer Law.
We may update these Terms & Conditions from time to time to reflect changes in our business, website functionality, technology, legal requirements, payment options, policies, products, or services.
Any updates will be published on this page with the revised date.
By continuing to use our website after changes are published, you accept the updated Terms.
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes relating to these Terms, our website, products, services, classes, workshops, retreats, events, or policies will be subject to the jurisdiction of the courts of New South Wales.
If you have any questions about these Terms & Conditions, our website, orders, bookings, products, services, or policies, please contact Sensational Crafts using the details provided below.
We are happy to assist with enquiries relating to our website, customer experience, orders, events, services, or policies.
Mon-Tue: 9:00AM - 3:00PM
Wed-Fri: 9:00AM - 5:00PM
Sat: 9:00AM - 3:00PM
