Last updated: 16 March 2026
These Terms & Conditions (“Terms”) govern your use of the Sensational Crafts website and your purchase of goods or participation in services offered through sensationalcrafts.com.au (“Site”).
Sensational Crafts provides craft supplies, workshops, and creative events both online and in person.
By accessing this website, placing an order, or booking an event, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use this website.
You agree to use this website only for lawful purposes.
You must not:
• attempt to interfere with the operation or security of the website
• attempt to gain unauthorised access to website systems
• copy, reproduce, or distribute website content without permission
• use the website for fraudulent or unlawful purposes
Sensational Crafts reserves the right to restrict or terminate access to the website if misuse is detected.
We aim to ensure that product descriptions, images, and information are accurate.
However:
• colours may vary depending on device screens
• packaging or product appearance may vary slightly
• availability may change without notice
If a product becomes unavailable after an order is placed, we will contact you to arrange a replacement or refund.
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Payment must be received in full before an order is processed.
Accepted payment methods may include:
• Credit or debit card
• WooPayments
• PayPal
• ZipPay
• Apple Pay or Google Pay (where available)
Third-party payment providers operate under their own terms and conditions.
If a pricing error occurs, we reserve the right to cancel the order and provide a full refund or offer the option to proceed at the corrected price.
All orders are subject to availability and acceptance.
Sensational Crafts reserves the right to refuse or cancel an order where necessary, including situations involving:
• stock availability issues
• payment authorisation failure
• pricing or product description errors
• suspected fraudulent activity
If an order is cancelled after payment has been processed, a full refund will be issued.
Shipping and delivery arrangements are outlined in our Shipping Policy, which forms part of these Terms.
Please refer to the Shipping Policy for information regarding:
• delivery timeframes
• shipping providers
• lost or delayed parcels
• shipping costs
Returns, exchanges, and refunds are governed by our Refund & Returns Policy, which forms part of these Terms.
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
Under the ACL, consumers are entitled to remedies if goods are faulty, not as described, or not fit for purpose.
Sensational Crafts occasionally hosts creative workshops, retreats, and special events.
Participation in these events is subject to our Event & Retreat Policy, which outlines:
• booking conditions
• deposits and payments
• cancellations and refunds
• event conduct and participation requirements
By booking an event, you agree to the conditions set out in that policy.
Risk in the goods passes to you once the goods have been dispatched to the shipping carrier.
Ownership of goods transfers to you once full payment has been received.
All content on this website, including text, graphics, logos, images, product descriptions, and other materials, is owned by or licensed to Sensational Crafts.
You may access the website for personal use only.
You must not reproduce, distribute, or use website content for commercial purposes without prior written consent.
Your use of this website is also governed by our:
• Privacy Policy
• Cookie & Tracking Policy
These policies explain how personal information is collected, stored, and used.
To the extent permitted by law, Sensational Crafts is not liable for any indirect, incidental, or consequential loss arising from the use of this website or products purchased through it.
Nothing in these Terms excludes or limits any rights or remedies available under the Australian Consumer Law.
Where liability cannot be excluded, our liability is limited to the replacement of goods, repair of goods, or refund of the purchase price where permitted by law.
This website may rely on third-party services for functionality, including:
• payment processing
• shipping and delivery services
• website hosting and technical infrastructure
These providers operate under their own terms and privacy policies.
Sensational Crafts is not responsible for the policies or practices of these third-party services.
Sensational Crafts complies with the Spam Act 2003 (Cth).
If you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe link in our emails.
We may update these Terms from time to time to reflect changes to our business practices, legal requirements, or website functionality.
Updates will be published on this page with a revised “Last updated” date.
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising under these Terms will be subject to the jurisdiction of the courts of New South Wales.
If you have any questions about these Terms & Conditions or the use of this website, please contact Sensational Crafts using the contact details below.
Mon-Tue: 9:00AM - 3:00PM
Wed-Fri: 9:00AM - 5:00PM
Sat: 9:00AM - 3:00PM
