Last updated: 9 May 2026
This Privacy Policy explains how Sensational Crafts collects, uses, stores, and protects your personal information when you visit our website or purchase products from us.
We are committed to protecting your privacy and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
When you interact with our website, we may collect personal information that you voluntarily provide to us, including:
When you visit our website, certain information may also be collected automatically, including:
We may also collect limited information about how you interact with our website, products, checkout, and emails so we can improve our services, manage orders, send relevant communications, and provide a better customer experience.
This information helps us understand how visitors use our website and improve our services.
We may collect information when you:
We collect and use your personal information for the following purposes:
Where you subscribe to marketing communications, we may use your personal information to send newsletters, product updates, special offers, event information, abandoned cart reminders, and other promotional content.
You can unsubscribe at any time using the unsubscribe link included in our emails. We may still send non-promotional communications relating to your orders, bookings, account, enquiries, or transactions.
Marketing communications are managed in accordance with the Spam Act 2003 (Cth).
Our website is built using WordPress and WooCommerce and is hosted on secure infrastructure provided by App Forge.
These platforms may process limited technical information necessary to operate the website and process transactions.
Payments made through our website are securely processed by third-party payment providers.
These may include:
Sensational Crafts does not store or have direct access to your full payment details such as credit card numbers.
Payment providers process your information in accordance with their own privacy policies.
We may share necessary personal information with trusted third-party service providers in order to operate our business and deliver our services. These may include:
Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.
These providers are only given the information necessary to perform their services and are required to handle personal information securely.
We may also disclose personal information where required by law.
Sensational Crafts does not sell personal information to third parties.
To fulfil orders, we may use your order and delivery information to process, pack, ship, deliver, or prepare your order for collection.
This may include sharing relevant information, such as your name, delivery address, contact details, order details, and tracking information, with shipping carriers, logistics providers, or service providers where needed to complete your order.
If you select in-store pickup, your order information may be used to prepare your order, verify your identity, and confirm collection when you arrive at the store.
For full details about shipping, delivery, tracking, missing parcels, and in-store pickup, please see our Shipping Policy.
If you book or attend a workshop, retreat, class, or community activity with Sensational Crafts, we may collect personal information necessary to manage your booking, attendance, payment, participation, and event experience.
This may include your name, contact details, booking details, payment status, emergency or attendance-related information, and any dietary requirements, allergies, accessibility needs, or other information you choose to provide.
This information is used to organise and deliver the event, communicate with you about the event, manage catering or venue requirements, and support attendee safety and comfort.
From time to time, photos or videos may be taken during classes, workshops, retreats, in-store activities, or community events for promotional, social media, website, or community purposes.
Where practical, we will let attendees know when photos or videos are being taken. If you do not wish to appear in photos or videos, please let us know.
For children or young people, we will seek appropriate parent or guardian permission before using identifiable images for promotional purposes.
Our website is intended for use by adults or with the involvement of a parent or guardian.
We do not knowingly collect personal information directly from children without appropriate consent.
If a child or young person participates in a class, workshop, event, or activity, we may collect limited personal information necessary to manage the booking, attendance, safety, participation, or communication with a parent or guardian.
If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the information and, where appropriate, delete it.
Our website uses security technologies designed to protect our website and users from automated abuse or malicious activity.
This may include services such as Cloudflare Turnstile, which helps prevent automated spam or bot activity on forms.
If you submit a product review or other content on our website, the information you provide may be publicly visible.
Please ensure that any content you submit does not contain sensitive personal information.
Our website uses cookies and similar technologies to improve your browsing experience, support website functionality, and help us understand how visitors use our website.
Cookies may be used to remember preferences, support shopping cart and checkout functions, maintain website security, and collect general website performance information.
We use Google Analytics to help us understand how visitors interact with our website. This may include information such as pages visited, time spent on the website, device and browser information, referral sources, approximate location, and general website interaction data.
This information helps us improve our website, products, services, classes, retreats, and overall customer experience.
For more detailed information about how cookies and tracking technologies are used, please see our Cookie & Tracking Policy.
You can disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Our website is hosted on secure servers and we use industry-standard security practices to protect your information.
However, no online system can be guaranteed to be completely secure.
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.
To request access or correction, please contact us at: info@sensationalcrafts.com.au
You may request that we delete the personal information we hold about you, subject to legal or accounting obligations that require us to retain certain records.
Requests can be made by contacting us at: info@sensationalcrafts.com.au
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of those websites before providing personal information.
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.
We will review your concern and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.
Any updates will be published on this page with the revised effective date.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Sensational Crafts using the contact details provided below.
Mon-Tue: 9:00AM - 3:00PM
Wed-Fri: 9:00AM - 5:00PM
Sat: 9:00AM - 3:00PM
