Last Updated: 07 June 2026
This Shipping Policy outlines how Sensational Crafts processes and delivers orders placed through our website.
Sensational Crafts currently ships within Australia only.
Orders can be delivered to residential addresses, business addresses, and PO Boxes across Australia.
Shipping costs are calculated as follows:
Shipping costs are calculated and displayed at checkout before payment is completed.
Free standard shipping is available on eligible orders over $100 AUD after any discounts, coupon codes, gift cards, store credits, or promotional offers have been applied.
This means the order subtotal must remain over $100 AUD after discounts for free standard shipping to apply.
Some products may be unable to be shipped or may require special handling due to carrier restrictions, safety requirements, or parcel size.
This may include certain bulky items, liquids, aerosols, adhesives, paints, sprays, batteries, wool, yarn, or other products that are restricted or unsuitable for standard postage.
If an item cannot be shipped, requires a different delivery method, or is better suited to in-store pickup, we will contact you after your order is placed to discuss available options.
Orders are typically processed and dispatched within 1–3 business days after payment has been received.
Orders are not processed on weekends or NSW public holidays.
During busy periods or promotions, dispatch times may be slightly longer.
If an item becomes temporarily unavailable after purchase, we may contact you regarding:
Estimated delivery timeframes within Australia:
Delivery times are estimates only and may vary depending on courier services and external factors.
Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.
Tracking information may take some time to update after the parcel has been scanned by the courier.
Customers are responsible for ensuring that shipping details are correct at the time of purchase.
If you notice an error in your shipping address, please contact us as soon as possible.
We may be able to update the shipping details before the order has been dispatched.
Once an order has been dispatched, we may be unable to modify or redirect the delivery.
If your parcel appears to be delayed or lost in transit, please contact us so we can assist in investigating the issue with the shipping provider.
If tracking shows that a parcel has been delivered but cannot be located, we recommend checking:
While we will assist where possible, Sensational Crafts cannot guarantee replacement or refund for parcels marked as successfully delivered by the courier.
Sensational Crafts also offers Free in-store pickup for customers who prefer to collect their orders.
Pickup details and instructions will be provided once your order is ready.
For information about returns, exchanges, and refunds, please refer to our Returns & Refund Policy.
If you have any questions about this Shipping Policy or the use of this website, please contact Sensational Crafts using the contact details below.
Mon-Tue: 9:00AM - 3:00PM
Wed-Fri: 9:00AM - 5:00PM
Sat: 9:00AM - 3:00PM
