Last updated: 9 March 2026
This Privacy Policy explains how Sensational Crafts collects, uses, stores, and protects your personal information when you visit our website or purchase products from us.
We are committed to protecting your privacy and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
When you interact with our website, we may collect personal information that you voluntarily provide to us, including:
• Full name
• Email address
• Billing address
• Shipping address
• Phone number (if provided)
• Account login details (if you create an account)
• Order and purchase history
• Any information submitted through contact forms or customer enquiries
When you visit our website, certain information may also be collected automatically, including:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral sources
This information helps us understand how visitors use our website and improve our services.
We may collect information when you:
• Create an account on our website
• Place an order
• Subscribe to newsletters or updates
• Submit a contact form or enquiry
• Leave a product review
• Interact with our website or customer support
We collect and use your personal information for the following purposes:
• Processing and fulfilling orders
• Providing customer service and support
• Delivering purchased products
• Communicating with you about orders or enquiries
• Improving our website, services, and customer experience
• Preventing fraud and ensuring website security
• Sending marketing communications where you have consented to receive them
Where you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe link provided in the email.
Marketing communications are managed in accordance with the Spam Act 2003 (Cth).
Our website is built using WordPress and WooCommerce and is hosted on secure infrastructure provided by App Forge.
These platforms may process limited technical information necessary to operate the website and process transactions.
Payments made through our website are securely processed by third-party payment providers.
These may include:
• WooPayments (including Apple Pay and Google Pay)
• PayPal
• Zip Pay
Sensational Crafts does not store or have direct access to your full payment details such as credit card numbers.
Payment providers process your information in accordance with their own privacy policies.
We may share necessary personal information with trusted third-party service providers in order to operate our business and deliver our services. These may include:
• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Analytics and website performance services
• Email communication or marketing services
These providers are only given the information necessary to perform their services and are required to handle personal information securely.
We may also disclose personal information where required by law.
To fulfil orders, we may share relevant delivery information such as your name and address with shipping carriers and logistics providers.
Sensational Crafts uses delivery providers including:
Australia Post
https://auspost.com.au/
Aramex
https://aramex.com.au/
This information is used solely for the purpose of delivering your order.
For more information about shipping and delivery, please see our Shipping Policy.
If you select in-store pickup, your order information may be used to verify your identity and confirm collection when you arrive at the store.
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies help us understand how visitors use our website so we can improve functionality and performance.
For more detailed information about how cookies are used, please see our Cookie & Tracking Policy.
You can disable cookies through your browser settings; however, some parts of the website may not function correctly if cookies are disabled.
Our website uses security technologies designed to protect our website and users from automated abuse or malicious activity.
This may include services such as Cloudflare Turnstile, which helps prevent automated spam or bot activity on forms.
If you submit a product review or other content on our website, the information you provide may be publicly visible.
Please ensure that any content you submit does not contain sensitive personal information.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Our website is hosted on secure servers and we use industry-standard security practices to protect your information.
However, no online system can be guaranteed to be completely secure.
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.
To request access or correction, please contact us at:
You may request that we delete the personal information we hold about you, subject to legal or accounting obligations that require us to retain certain records.
Requests can be made by contacting us at:
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of those websites before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.
Any updates will be published on this page with the revised effective date.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Sensational Crafts using the contact details provided below.
Mon-Tue: 9:00AM - 3:00PM
Wed-Fri: 9:00AM - 5:00PM
Sat: 9:00AM - 3:00PM
